Community manager – Social Media | Mercedes Benz | Maastricht

Mercedes Benz

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function
The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.

We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interest and concerns, who they are, what they care about and what they do. We follow them into their virtual world.

We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels.
We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.

Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

Requirements
For our international team we are looking for a colleague native German and proficient in English. Any additional language will be an added value.

We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.

Experience with SM dialogue, journalism or blogging would be appreciated.
We believe in the strength of doing things together, team work is an essential part of our daily business.

We aim for candidates with an enthusiastic and inspiring personality.

“What is the best part about our Social Media Team? Being able to release your inner creativity!

Be part of #MercedesBenzthebestornothingteam!

Interested? Click on this link.

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